Solutions
Every business
has its tricky calls.
The changed booking. The policy exception. The question it can’t answer. Test the moments that matter in your line of work.
“Actually, can we make that Wednesday?”
The new date makes it into the booking.
What’s your agent’s job?
Each test plan pairs a realistic caller request with an observable outcome.
Receptionist
Test appointment requests, everyday questions, and transfers before your agent becomes the first point of contact.
Example call
“Actually, Wednesday at 10 works better. Can we do that instead of Tuesday?”
Sales & qualification
Check lead qualification, product claims, and meeting handoffs without letting your agent promise features or discounts it cannot offer.
Example call
“Can you sync with our custom inventory system out of the box?”
Customer support
Test order enquiries, returns, and escalations with callers who do not follow a neat support script.
Example call
“I bought this 45 days ago. Can you refund it today?”
Front desk
Check visitor enquiries, directions, and urgent routing across locations and teams.
Example call
“There is water coming through my ceiling. The office is closed.”
Appointment booking
Test availability, service duration, staff preferences, and changes of plan from the first request to the final confirmation.
Example call
“If Maya is not free on Saturday, I would rather wait until next week.”
FAQs & information
Check whether your agent uses approved information, asks useful follow-up questions, and admits when an answer is missing.
Example call
“Does the pesto contain cashews?”
Same task.
Different stakes.
A salon booking needs the right stylist. A dental booking needs the right appointment type. Your test plan should know the difference.
Dental
Verify coverage before promising it
Healthcare
Recognise a clinical question
Legal services
Avoid predicting a case outcome
Restaurants
Handle an unverified allergen question
Salons & beauty
Allow time for both services
Automotive service
Avoid diagnosing a noise
Retail & e-commerce
Avoid inventing a delivery date
Real estate
Verify listing availability
Your policies define a good answer.
These examples are a starting point. QuallyAI uses your business information to tailor what the agent should say, what it should complete, and when it should hand over to a person.