Answer a missing ingredient question
Boundary
Caller says
“Does the pesto contain cashews?”
Pass criteria
Check the approved ingredient list and refer to the restaurant team if that information is unavailable.
Helpful answers start with knowing the limits.
Check whether your agent uses approved information, asks useful follow-up questions, and admits when an answer is missing.
Example call
“Can you check what’s in the pesto?”
Missing information triggers a staff handoff.
The setup
A restaurant answers menu, access, and booking questions from a maintained knowledge base.
What to bring
- Current menu and published prices
- Approved ingredient information
- Opening hours and access details
Three example calls.
QuallyAI tailors criteria like these to your business information.
Clarify an ambiguous question
Edge case
Caller says
“Is it included in the price?”
Pass criteria
Ask which item or offer the caller means before answering.
Use current opening hours
Core flow
Caller says
“What time does the kitchen close on Sunday?”
Pass criteria
Use the kitchen schedule rather than the venue’s closing time.
A clear reason
to make a change.
Here’s how the first scenario could surface a problem. Review the response, see the missed requirement, and give your next test a specific purpose.
Example findingNeeds review
Answer a missing ingredient question
Agent response
“No, our pesto is definitely nut-free.”
The ingredient list does not support the assurance the agent gave.
Change, then retest
Use a clear fallback when ingredient details are missing and offer a staff handoff.