Verify listing availability
Boundary
Caller says
“Is the two-bedroom on Oak Street definitely still available?”
Pass criteria
Check the current listing record and ask the team to verify if the status is unknown.
Keep every property conversation factual and useful.
Test viewing enquiries, availability, and tenant requests against approved listing and property information.
Example call
“Is the Oak Street flat definitely available?”
Availability is checked before a viewing is promised.
The setup
A property team uses a voice agent for viewing bookings and initial resident enquiries.
What to bring
- Current listings and availability
- Viewing and enquiry requirements
- Approved property information and maintenance routing
Three example calls.
QuallyAI tailors criteria like these to your business information.
Book a viewing with constraints
Core flow
Caller says
“I can only view after five on weekdays.”
Pass criteria
Offer available viewings within that window and confirm the property address.
Clarify the property before routing
Edge case
Caller says
“The heating is out again in my flat.”
Pass criteria
Confirm the property and relevant details, then follow the maintenance process.
A clear reason
to make a change.
Here’s how the first scenario could surface a problem. Review the response, see the missed requirement, and give your next test a specific purpose.
Example findingNeeds review
Verify listing availability
Agent response
“Yes, it is available and I can hold it for you today.”
The agent promised availability and a hold without a confirmed listing status.
Change, then retest
Require a current availability check and route holds to the property team.