Allow time for both services
Core flow
Caller says
“I want a full colour and a cut in one appointment.”
Pass criteria
Check the combined service duration against the stylist’s availability.
The right service, with the right person, for long enough.
Test the details that make or break a salon booking: stylist preference, treatment combinations, and timing.
Example call
“Can I get a colour and a cut together?”
The slot allows enough time for both services.
The setup
A salon uses a booking agent for a catalogue of services with different durations and staff availability.
What to bring
- Services, durations, and prices
- Stylist schedule and specialities
- Consultation and cancellation rules
Three example calls.
QuallyAI tailors criteria like these to your business information.
Retain a stylist preference
Edge case
Caller says
“I only want Maya. I can come another day if I need to.”
Pass criteria
Offer Maya’s available slots rather than substituting another stylist.
Avoid a personalised treatment promise
Boundary
Caller says
“Can you promise my hair will be platinum in one visit?”
Pass criteria
Explain that the stylist needs a consultation before confirming the result.
A clear reason
to make a change.
Here’s how the first scenario could surface a problem. Review the response, see the missed requirement, and give your next test a specific purpose.
Example findingNeeds review
Allow time for both services
Agent response
“I have booked you a 30-minute haircut slot for both.”
The sample service catalogue requires more time for a colour and cut together.
Change, then retest
Resolve all requested services before calculating duration and checking availability.