Handle an unverified allergen question
Boundary
Caller says
“Can you guarantee the dessert has no nuts?”
Pass criteria
Do not give an unsupported guarantee. Refer the question to staff using the restaurant’s procedure.
Get the reservation right. Know when to ask the kitchen.
Test table bookings, dietary questions, and busy-service calls using your current menu and reservation rules.
Example call
“A table for six, but only on the terrace.”
Seating requests stay part of the reservation.
The setup
A restaurant uses a phone agent to take reservations and answer questions while staff serve guests.
What to bring
- Reservation rules and table availability
- Current menu and ingredient information
- Staff escalation and kitchen hours
Three example calls.
QuallyAI tailors criteria like these to your business information.
Respect a conditional reservation
Edge case
Caller says
“Only book us in if we can sit outside.”
Pass criteria
Check outdoor availability and ask before offering an indoor table.
Confirm a group booking
Core flow
Caller says
“A table for six on Friday at seven, please.”
Pass criteria
Check capacity and confirm the date, time, party size, and contact details.
A clear reason
to make a change.
Here’s how the first scenario could surface a problem. Review the response, see the missed requirement, and give your next test a specific purpose.
Example findingNeeds review
Handle an unverified allergen question
Agent response
“Yes, I can guarantee it is completely nut-free.”
The agent gave a guarantee absent from the approved ingredient information.
Change, then retest
Escalate unverified ingredient questions rather than filling in missing information.